Last updated: 06 Dec 2025
True Fitness Club (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our gym, use our services or access our website.
1. Information We Collect
We may collect the following types of information:
- Personal Identification Information: Name, address, email address, phone number, date of birth, emergency contact details, gender, profile photo, etc.
- Membership & Billing Information: Membership type, start/end dates, payment history, invoicing details, limited payment information (e.g. last 4 digits of card, transaction IDs) processed via secure payment gateways.
- Health & Fitness Information (where applicable): Basic medical history declared by you, injuries, fitness goals, body measurements, workout preferences and related information you voluntarily share with our trainers.
- Usage Information: Check-in/out logs, attendance in classes, participation in training sessions, and use of specific facilities.
- Technical & Device Information (for website/app): IP address, browser type, device identifiers, pages viewed, time and date of visits, and other diagnostic data.
- CCTV & Security: Video footage captured within and around the club premises for security and safety purposes.
2. How We Use Your Information
We may use your information for the following purposes:
- To create and manage your membership account.
- To provide gym access, classes, personal training and other fitness services.
- To process payments, renewals and manage billing.
- To communicate with you about schedules, updates, offers, promotions and service-related notifications.
- To personalize workout plans, track progress and improve your fitness experience.
- To maintain security, safety and prevent fraud or misuse of our facilities.
- To improve our website, services and customer experience.
- To comply with legal obligations and respond to lawful requests from authorities.
3. Legal Basis for Processing (where applicable)
Depending on applicable law, we may process your personal information based on one or more of the following:
- Your consent.
- Performance of a contract (e.g. your membership agreement).
- Compliance with legal obligations.
- Our legitimate interests in operating and improving our business and services.
4. Cookies & Online Tracking
Our website may use cookies and similar technologies to enhance user experience, analyze site traffic and remember your preferences. You can adjust your browser settings to refuse cookies or to alert you when cookies are being sent. However, some parts of the site may not function properly without cookies.
5. Sharing of Information
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party vendors who assist us with payment processing, IT support, SMS/email communication, analytics, etc., under appropriate confidentiality and data protection obligations.
- Trainers & Staff: Our authorized employees and trainers who need access to information to provide you with services.
- Legal & Compliance: Law enforcement agencies, regulators or courts when required by law or to protect our rights, safety and property.
- Business Transfers: In case of a merger, acquisition or other restructuring, your data may be transferred as part of the business assets, subject to continued protection.
6. Data Security
We implement reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (for example, accounting or legal obligations).
8. Your Rights & Choices
Depending on applicable law, you may have the right to:
- Access the personal information we hold about you.
- Request correction or updating of inaccurate or incomplete data.
- Request deletion of your personal information in certain circumstances.
- Object to or restrict certain types of processing.
- Withdraw consent where processing is based on consent (this will not affect processing already carried out).
To exercise these rights, please contact us using the details provided on our Contact Us page. We may need to verify your identity before fulfilling such requests.
9. Children’s Privacy
Our services are generally intended for adults. If we offer programs for minors (e.g. under 18), registration must be completed or authorized by a parent or legal guardian. We do not knowingly collect personal information from children without appropriate consent.
10. Third-Party Links
Our website or communication may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of such third-party sites. We encourage you to read their privacy policies separately.
11. CCTV & In-Club Monitoring
For security, safety and incident investigation, we may use CCTV cameras within and around the club premises. The footage is retained for a limited period unless required longer for investigation or legal reasons.
12. International Transfers (if applicable)
If your personal information is transferred outside the country of collection, we will ensure that such transfers are made in compliance with applicable data protection laws and with appropriate safeguards.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a revised “Last updated” date. We encourage you to review this page periodically.
14. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or our data practices, please contact us using the details provided on our Contact Us page.
Disclaimer: This Privacy Policy is a general template and does not constitute legal advice. True Fitness Club should review and customize it with the help of a qualified legal professional to ensure compliance with local privacy and data protection laws.